YOUR QUESTIONS - ANSWERED!
Below are some of the commonly asked questions by our customers.
What should I do if I get into an accident?
- Stop your vehicle immediately. Write down the license plate number of the other vehicle.
- Show your driver’s license and registration to the other driver and to any police officer.
- If anyone is seriously injured, call an ambulance. You should see a doctor if you feel you have been injured in any way.
- Report the accident to the Department of Motor Vehicles as soon as possible.
- Write a complete description of the accident as soon as possible; doing this immediately will help keep the accident details fresh in your mind. Use the Accident Record to help you gather important information.
- Notify your insurance company, even if the claim appears small and there are no apparent injuries. Setting the claim yourself is dangerous. Follow all prescribed procedures when reporting an accident to your insurance company.
- Be aware of the “Appraisal Clause” in your insurance policy. If the insurance company and the body shop cannot agree on what the repairs should cost, this could provide a means for a fair settlement.
- Have even minor damage repaired. Letting your car go unrepaired can cost you in the long run. Dents and rust spots deduct from the resale or trade-in value of your car. You will pay for it eventually, so drive a car that’s in first-class condition now.
What should I not do if I get into an accident?
- Never discuss accident details or responsibility with anyone.
- Never discuss circumstances of the accident with anyone except the police and a representative of your insurance company.
- Never agree to a phone recording or give a signed statement to the claims adjustor representing the other driver’s insurance company. If you feel you’re being pressured, you may wish to consult an attorney.
- Never accept a check for the repair of your car until you’re sure it covers all necessary repairs. You are the person who is responsible for having your car repaired to your satisfaction. Choosing a quality repair shop is important and you should not be rushed into a decision.
- Please don’t be fooled by a lower estimate. There is a big difference in body shops, and a low bid could reflect an incomplete job. When some items are overlooked on a repair, the consequences to the driver can be serious. Exercise your right to determine which shop will repair your car. Make sure every detail has been attended to and repaired to your satisfaction before signing any insurance company release.
- Never allow your car to be towed to a repair shop you are not familiar with. Don’t authorize repairs by signing a towing release unless you have decided to have your car repaired by the shop your car is being towed to. Make sure you read and understand all papers before you sign them.
How long will my car be in the shop?
This obviously depends on the severity of your claim, approvals from the insurance company, parts needed, and parts ordering time. We try to give you a realistic delivery date but we cannot always guarantee the delivery date; though we will give you an update during the repair process.
What type of parts will you use on my vehicle repair?
We are required to follow your insurance company guidelines for the type of part your vehicle will need; we will not install a part that does not meet the quality standards of Apple Collision Center.
How long should I wait to wash my car after its painted?
You may wash your vehicle at any time after it is painted; however, do not use harsh abrasives, hard brushes, or any such hard brush car wash facility or process for at least 30 days after the repair.